We're over 3 million strong, the largest workforce in healthcare, yet we have no input in making regulations that directly affects us, our jobs and the patients we treat.
We are taught to be patient advocates, yet or voices are silenced by the sound of cash flow. Business degrees can not save a patient's life. We can not carry on doing our jobs without pay of course, but you can not continue to grow your business putting your patients at risk.
We understand the need for money in the healthcare system, I have to eat too, so trust me, I want to get paid.
The P's of the equation for Healthcare Success:
Patients over Profit; The mistake happens when the P's in the equation are flipped; if you decide to put profit over patients, as in a simple math problem, you will end up with a negative equation.
Putting your entire focus on patient satisfaction reimbursement, and the quick turnover of patients, may sound great on pen and paper, but it is a faulty business move. This aspect is where the healthcare industry differs from other service industries, we do not gain with repeat visitors.
When patients became "clients".
You hope that a client comes back and visit your business as soon as possible, but if a patient returns whithin 30 days, its bad for business. So at times, pushing for that quick turn overs and discharging the patients quickly, may be unsafe and they might be back very soon.
While in nursing school, exams and lectures were set up with the term "client" replacing "patient", we were learning hospitality, not nursing. You treat a patient, you serve a client, so what is it that you want me to do as a nurse? Do you want me to go warm up that coffee and grab a hot tray for your client, or run down the hall with the crash cart hoping to save that patient?
The Dude Nurse
Klaus Campos, BSN-RN